Frequently Asked Questions: Shipping and Returns

Q: What are my AdvoCare shipping options?
A: AdvoCare offers Standard, SmartPost, Two-Day and Priority Overnight shipping all via FedEx.

Q: How much does it cost to ship?
A:
* Customers receive free shipping for orders with retail value of $149 or more before tax, shipping and discount.
* Distributors receive free shipping for orders with retail value of $199 or more before tax, shipping and discount.

Standard shipping rates are based on the retail value (before tax, shipping and discount) of your order rather than the weight of your order or where the order is being shipped. The minimum shipping charge for standard delivery is $7.45. Standard shipping delivery times average 1 to 4 days.

Two-Day and Priority Overnight rates are based on the weight of your order and where the order is being shipped. The minimum shipping charge for Two-Day is $8.45.

Q: When can I expect my package?
A: Orders received by 1 p.m. CT Monday – Friday will typically ship on the same business day. Orders received after 1 p.m. CT typically ship on the following business day. Holidays may delay delivery.

Q: I didn’t receive an order confirmation email. What do I do?
A: From time to time, order confirmation may be delayed. Contact AdvoCare Customer Service at 1-800-542-4800 if you have not received confirmation on a weekday within 24 hours of placing your order.

Q: Can I ship products outside of the U.S.?
A: Currently, products may only be shipped within the U.S., and certain U.S. territories. AdvoCare products are not registered for sale in other countries and therefore may not be shipped internationally.

Q: How long will it take for my product to ship to a U.S. territory?
A: AdvoCare will ship to Puerto Rico, Guam and the U.S. Virgin Islands, but does not ship to all U.S. territories. Allow at least five business days for delivery.

Q: Can I ship products to a U.S. Army Post Office?
A: You can ship AdvoCare products to U.S. military installations. USPS provides delivery service that typically takes up to 15 days.

Q: Can I ship to my P.O. Box?
A: AdvoCare will not ship to P.O. Box addresses within the United States.

Q: I never got my shipment. What do I do?
A: Contact AdvoCare Customer Service at 1-800-542-4800.

Q: I provided the wrong address. What do I do?
A: Contact AdvoCare Customer Service at 1-800-542-4800. There is a $15 per box rerouting fee.

Q: My shipment was damaged or I was provided with an incorrect order. What do I do?
A: Contact AdvoCare Customer Service at 1-800-542-4800 within 30 days for a correction.

 

Q: I am not satisfied with my order. What do I do?
A: AdvoCare offers a satisfaction guarantee on all product orders through its website. If you are unsatisfied for whatever reason, you may contact AdvoCare Customer Service at 1-800-542-4800 within 30 days of your order to request a full refund or exchange. For more information, review the return policy and contact Customer Service.

Orders placed through AdvoCare Independent Distributors must be returned to the Distributor within 30 days from the date of purchase to request a full refund or exchange.

Orders placed through other unauthorized ecommerce sites or individuals are not eligible for AdvoCare’s satisfaction guarantee.

Q: I no longer want to be an AdvoCare Independent Distributor. Can I return the products I have on hand for a refund?
A: AdvoCare offers a full inventory buy back, as well as, a refund for the cost of your Distributor Kit for those who no longer want to be Distributors. For more information, review the policy and contact Customer Service at 1-800-542-4800.