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Frequently Asked Questions

General

Medicinal and non-medicinal ingredients can be found on each individual product page.

Health Canada regards any person 19+ years or above as Adult age. Currently, AdvoCare® products for sale in Canada are recommended for Adult use only.

Consult your healthcare practitioner prior to using any AdvoCare® products if you are pregnant or breastfeeding.

Health Canada defines NHPs as naturally occurring substances that are taken in a specified dose to restore or maintain good health. They are often made from plants, but can also be made from animals, microorganisms and marine sources. They come in a wide variety of forms like tablets, capsules, tinctures, creams, ointments and drops.

Yes. NHPs are regulated by the Natural and Non-Prescription Health Products Directorate (NNHPD), a part of the Health Products and Food Branch of Health Canada. According to Health Canada’s website, NNHPD is the regulating authority for Natural Health Products for sale in Canada working to ensure that Canadians have ready access to NHPs that are safe, effective, and of high quality while respecting freedom of choice and philosophical and cultural diversity.

NHPs licensed for sale in Canada will be labelled with an eight-digit Natural Product Number (NPN). An NPN means that the product has been approved for sale in Canada and is safe and effective when used according to the instructions on the label.

No. All AdvoCare® products should be labelled with an NPN. If you have a question regarding the licensing status of a product, the Licensed Natural Health Products Database contains information about Natural Health Products that have been issued a product license by Health Canada.

Click here for more information.

Yes. All product claims are reviewed and approved by Health Canada.

No. NHP registrations and claims are unique to Health Canada, and therefore consumers who use our products sold in Canada.

AdvoCare product ingredients are selected based on their quality, bioavailability and purity from reputable suppliers that meet AdvoCare’s quality standards. These ingredients used in our products are tested for purity and potency at our contracted manufacturers prior to use. Where possible, botanical extracts are standardized for known active markers to deliver consistent results. The particular forms of vitamins, minerals, amino acids and other nutrients are chosen based upon their bioavailability.

AdvoCare products are produced in facilities that adhere to Federal cGMP (current Good Manufacturing Practice) guidelines. Quality control and quality assurance programs are part of standard operating procedures at each facility. Caplets, capsules, softgels, drinks, shakes and bars are all made in accordance with very narrow quality control and product specifications. As result of these specifications and control procedures, consistently high quality products batches are released every time.

AdvoCare bases its formulations on credible scientific research and sound nutritional principles. The Company utilizes established scientific knowledge as the foundation for our formulas while incorporating current research results from scholarly studies conducted around the world. AdvoCare does not utilize ingredients based on passing popularity. Each formula is designed to be safe and effective when used as directed for its intended purpose.

AdvoCare has formed a strategic partnership with Informed Choice and Informed Sport to certify the products that carry the logos are banned substance free. AdvoCare values its relationships with the athletic community. With testing on the rise for performance-enhancing substances, both at the amateur and professional levels, this partnership allows athletes to make informed choices about what they put into their bodies.

Click here for more information.

Those with difficulty swallowing may chew or crush most AdvoCare caplets and tablets. Exceptions include ActoTherm SR, the thermogenic component in the first colour packet of the MNS® 3 strip pack. Since these caplets are formulated using sustained-release technology, chewing or crushing the caplet interferes with the extended-release mechanism and results in more rapid release of the ingredients. Capsules may be opened and consumed per the recommended dose.

The absorption rate of various nutrients is dependent upon a number of factors, including: individual metabolism; whether the nutrients are taken with food or on an empty stomach; types of foods ingested; supplement disintegration time; amount of physical activity; medical conditions present; medications taken; time of day the nutrients are consumed; form of the nutrient-how many steps are required for it to be broken down to the form that can be used by the body before absorption can occur; or physical form of the product (tablet, capsule, solution, suspension).

Disintegration of AdvoCare® products meets USP criteria.

According to Health Canada’s website “There are many differences in how countries approach the regulation of health products. Canadian regulations are in place to ensure consumer safety. Manufacturers must get a product licence from Health Canada to sell their products in Canada. Health Canada assesses the product and if it deems it to be safe, effective and of high quality, will issue a licence.

In the United States, dietary supplements are considered to be food products under the Dietary Supplements Health Education Act, so claims may not be made about the use of a dietary supplement to diagnose, prevent, mitigate, treat or cure a specific disease. Also, these products are not subject to mandatory review, approval or quality requirements, and do not go through testing for identity, purity or potency of active ingredients. Therefore, they cannot be sold in Canada until they have gone through a proper assessment with Health Canada for safety and efficacy.”

Health

Before taking any AdvoCare products, consult your healthcare professional for advice regarding potential drug-nutrient interactions and dietary supplements that may be appropriate for your use.†

Absorption of pharmaceutical drugs, including but not limited to, high potency, low dose drugs such as oral contraceptives, steroidal hormones (hormone replacement therapy), thyroid medications and anticoagulants, may be influenced by certain dietary ingredients such as fiber and tea. This information is not intended as a substitute for the advice of a physician.

Special Considerations

Yes. Consult a healthcare practitioner prior to use if you are pregnant or breastfeeding, taking prescription medication or other natural health products, or if you have a pre-existing health condition. Follow additional specific cautions and warnings listed on each individual product’s label.

Individuals who have celiac disease and/or are gluten-intolerant are advised to consult their healthcare practitioner regarding AdvoCare products that may be suitable for their use. AdvoCare® products are not produced at certified gluten-free manufacturing facilities. As a result, it is not technically feasible to label AdvoCare products as gluten-free.

Ingredients

AdvoCare products are made in manufacturing facilities according to current Good Manufacturing Practice (cGMP) guidelines. All product formulas are assessed by the AdvoCare Research and Development Department based on sound science and the most current research with input and review by the Scientific & Medical Advisory Board.

The following list is 17 sweetening agents used in AdvoCare products that are listed in the Natural Health Products Ingredient Database (NHPID) as being deemed safe and effective when used appropriately:

i. Acesulfame potassium
ii. Agave nectar
iii. Corn syrup
iv. Dextrose (glucose)
v. Fructose
vi. High fructose corn syrup
vii. Honey
viii. Lactitol
ix. Lactose
x. Maltitol/Maltitol syrup
xi. Rice syrup
xii. Sucralose
xiii. Sorbitol
xiv. Sucrose (Sugar)
xv. Erythritol
xvi. Xylitol
xvii. Stevia leaf (Rebaudiana)

AdvoCare products are not formulated to meet the unique requirements of those on focused diets such as kosher, allergen-free, gluten-free, vegetarian, vegan or halal. Ingredients to all products are listed on each product page.

Gelatin is a protein product produced by partial hydrolysis of collagen derived from pork and bovine source material. Softgel capsules and hard shell capsules are each made from both pork and beef.

Sucralose is a sweetener made from table sugar (sucrose) by chlorinating it in three positions on the molecule. This provides a substance which is approximately 600 times sweeter than sucrose and is very poorly absorbed. Therefore, the body does not metabolize it for energy, and only a small amount is needed to effectively sweeten a substance.

Sucralose has the closest sweetness profile to sucrose, the “gold standard of sweeteners.” It also has exceedingly good solubility and stability properties, making it an excellent choice among non-nutritive sweeteners.

Sucralose has over a twenty-year history of safe and effective use.* It carries no warning from the Food and Drug Administration (FDA) and is approved by the FDA as well as the World Health Organization Expert Committee on Food Additives. Additionally, it is approved by food and health agencies of over 40 countries. It can be used by pregnant and nursing women since very little is absorbed. Thousands of food and beverage products around the world contain sucralose. AdvoCare® is not aware of any peer-reviewed human research studies published in reputable, well-recognized scientific journals demonstrating toxic or adverse effects.

The scientific consensus of over 200 research articles affirms the safety of sucralose. The research studies which have been conducted to investigate the safety of sucralose have demonstrated no effects on organs, growth weight, blood chemistry or fertility, and sucralose is not carcinogenic, teratogenic or mutagenic. Sucralose does not produce diarrhea, affect the immune system, alter hormonal systems, cause headaches, produce fatigue or skin conditions. In well-controlled studies, no adverse effects have been found.

The small amount of chlorine present on the sucrose molecule is a tiny fraction of the amount of chlorine already present in our stomachs in the form of hydrochloric acid which aids digestion. Furthermore, the amount of chlorine present is an even smaller fraction of the amount consumed daily in the form of table salt (sodium chloride).

There are a number of prominent websites that contain extensive amounts of misinformation regarding sucralose and other substances. The information provided is not based on credible, peer-reviewed scientific studies. All of the information on these websites is anecdotal and has never been published in any reputable journal, does not involve any reputable research studies, and has never been demonstrated in research studies. Furthermore, the websites reference each other in an effort to create credibility.

AdvoCare does not use products that are not demonstrated to be safe and well-studied. AdvoCare does not use any ingredient deemed to be unsafe or harmful based on sound scientific evidence.

Delivery & Returns

AdvoCare offers standard shipping via Canada Post

* Customers receive free shipping for orders with a retail value of $135 or more before tax, shipping.

* Distributors receive free shipping for orders with a retail value of $155 or more before tax, shipping.

Shipping rates are based on the weight of your order and where the order is being shipped.

Standard delivery for most metro areas is 1-5 business days. Outside of major metro areas, standard delivery may take longer.

From time to time, order confirmation may be delayed. Contact AdvoCare Customer Service at 1-800-542-4800 if you have not received confirmation on a weekday within 24 hours of placing your order.

Currently, AdvoCare’s Canadian product offering may only be shipped to addresses within Canada.

Yes, you can ship your orders to P.O. Box addresses within Canada.

Contact AdvoCare Customer Service at 1-800-542-4800.

Contact AdvoCare Customer Service at 1-800-542-4800 within 30 days for a correction.

AdvoCare offers a satisfaction guarantee on all product orders through its website. If you are unsatisfied for whatever reason, you may contact AdvoCare Customer Service at 1-800-542-4800 within 30 days of your order to request a full refund or exchange. For more information, review the return policy and contact Customer Service.

Orders placed through AdvoCare Independent Distributors must be returned to the Distributor within 30 days from the date of purchase to request a full refund or exchange.

Orders placed through other unauthorized ecommerce sites or individuals are not eligible for AdvoCare’s satisfaction guarantee.

AdvoCare offers a full inventory buy back for those who no longer want to be Distributors. For more information, review the policy and contact Customer Service at 1-800-542-4800.

Login Issues

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If you are unable to retrieve your password by selecting 'Forgot Password?' online, please contact Customer Service at 1-800-542-4800.

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