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Privacy Policy

Updated: February 13th 2018

General

AdvoCare endeavours to maintain the security of the private and personal information you may provide on this site as well as through its online properties and mobile applications. This policy also applies to personal information you provide to AdvoCare by other means, including but not limited to the following: your Distributorship application, Preferred Customer enrolment form, Retail Customer registration or through your communications with AdvoCare Customer Service or other members of the AdvoCare corporate staff. AdvoCare may use information it receives from Distributors about their Retail Customers. Unless otherwise indicated, this policy does not apply to a Distributor’s collection or use of information obtained by the Distributor directly from a customer.

We work diligently and take reasonable steps to help protect the security of your personal information, including credit card information, during transmission by using security software that encrypts data. This data is kept in a highly secure environment protected from access by unauthorized parties. To protect against unauthorized access to your password and to your computer, it is important that you log off when you are finished visiting any of AdvoCare’s websites or applications.

Please note that this policy applies only to official AdvoCare website(s), applications, and offline methods and not to online forums of other third parties to which AdvoCare may provide links. AdvoCare has no control of sites operated and maintained by third parties, and any information you provide may be publicly accessed, read, collected and used by others who access them. AdvoCare has no responsibility or liability for the content or policies of third-party sites, and the inclusion of links to third-party sites on AdvoCare online properties, applications, and offline methods in no way constitutes an endorsement of such websites’ content, actions, or policies. Residents of the State of California have the right to request a list of all third parties, if any, to which AdvoCare has disclosed your personal information during the preceding year for direct selling purposes. To make such a request, please email legal@advocare.com and include your full name, mailing address, and email address in your message. By visiting or using AdvoCare online properties, applications, and offline methods, you agree to the practices described in the Privacy Policy. If you do not agree with any terms of this Privacy Policy, you may not use this website or submit any personal information to AdvoCare.

 

Personal Information We Collect:

Personal information is information about an identifiable individual, such as a name, address, telephone number, email address or payment information (“Personal Information”). We collect Personal Information when you voluntarily provide it through our website, or when you provide it to us through other means, including but not limited to the following: your Distributorship application, Preferred Customer enrolment form, Retail Customer registration or through your communications with AdvoCare Customer Service or other AdvoCare employees. For example, we may collect Personal Information when you:

  • Provide us with information on or through our website;
  • Register with us as a Distributor, a Preferred Customer, a Registered Retail Customer, a Sponsor or a Mentor;
  • Use the website to make a purchase;
  • Contact us through email, telephone, mail, or other correspondence; or
  • Otherwise provide us with Personal Information.

The Personal Information we may collect may include:

  • Your first and last name, contact information, such as your address, telephone number, or email address, and your home or shipping location;
  • If you choose to make a purchase, your payment information;
  • Any other Personal Information that you voluntarily choose to submit to us.

 

How We Use and Disclose Personal Information:

The Personal Information we collect may be used by AdvoCare for the purposes for which it was collected, as provided in this Privacy Policy, or for other purposes that are disclosed to you and to which you consent.

For example, we may use and disclose your Personal Information to:

  • Operate our website in accordance with its terms and conditions;
  • Facilitate, complete or confirm, a purchase you choose to make, including facilitating payment for your purchase;
  • Ship your order to your designated shipping address;
  • Carry out and enforce our Distributor Agreement;
  • Respond to your questions or inquiries;
  • Conduct market research and surveys;
  • Conduct promotional activities;
  • Improve our products, services and website;
  • Send you informational or promotional communications that you have agreed to receive;
  • Carry out other purposes that are disclosed to you and to which you consent;
  • Carry out any other purpose permitted or required by law.

In order to further AdvoCare’s business, we may share a Registered Retail Customer, Distributor or Preferred Customer’s contact information with their designated Distributor, Sponsor and/or Mentors, who may contact them to answer any questions they might have concerning the products they ordered or their AdvoCare business. Sponsors and Mentors are able to help new Distributors receive AdvoCare service and attention. We may also share organizational report information that contains information on other Distributors and Preferred Customers in an AdvoCare Distributor's downline (individuals personally sponsored by the designated Distributor, and in turn, all other persons sponsored by the subsequent Distributors on their team). These reports are provided to Distributors in strict confidence and for the sole purpose of supporting the Distributors in further developing their AdvoCare businesses. If you are a customer, we may share your information with Distributors. AdvoCare Distributors who receive customer information are bound by the terms of their Distributorship Agreement and the privacy and data protection covenants contained therein. AdvoCare will take reasonable measures to ensure that the information is kept in confidence.

We may transfer your Personal Information to third-party service providers, including affiliates and related companies that assist us with carrying out these purposes. These third-party service providers may use your Personal Information to make predictions about your interests and may provide you with email, telephone and text communications regarding special offers, promotions, advertisements, and other materials related to AdvoCare and its business. We reserve the right to transfer Personal Information in the event that we merge with or are acquired by a third party or should any such transaction be proposed.

We may also use or disclose Personal Information to third parties, if we have reason to believe that using or disclosing such information is necessary to: (i) comply with a subpoena or legal proceedings; (ii) conduct investigations of possible breaches of law; (iii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iv) investigate or prevent security breaches or fraud; (v) respond to a government request, whether or not legally required; or (vi) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others.

 

AdvoCare SMS:

AdvoCare SMS (short message service) is a promotional service that allows individuals to opt-in to receive timely updates and important information about AdvoCare products and events through text message delivered to any text enabled mobile phone. Standard text messaging and data rates apply. Check with your carrier (your wireless or mobile phone service provider) for details on your plan. Compatible carriers include; AT&T, T-Mobile, Verizon Wireless, Sprint, Nextel, Boost, Alltel, US Cellular, and Cellular One. AdvoCare SMS is currently available for subscribers in the United States only.

Individuals may opt-in to AdvoCare SMS by following the text instructions provided in AdvoCare promotions, events, or communications. Simply open up a new text message on your mobile phone, and in the phone number field, type in the SMS number. Then in the body of your text, type the term instructed and press send. You will receive a response communication that you have enrolled in the promotional subscription. To discontinue receiving SMS messages from AdvoCare, text "Stop” to the AdvoCare SMS number and press send. If you are having trouble with your SMS text alert subscription, text "Help” to the AdvoCare SMS number. For additional help, please contact Customer Service at 1-800-542-4800.

AdvoCare respects your right to privacy.

 

Security:

AdvoCare uses the VeriSign technology of Secure Sockets Layer (SSL) to encrypt all Personal Information sent to the website, protecting that information against disclosure to third parties. The Personal Information that you provide is considered confidential and such information will not be provided to others except as described in this Privacy Policy. AdvoCare may use your Personal Information as set out in this policy and as is required by law or legal process. Personal information may be accessed by persons within our organization, or our third-party service providers, who require such access to carry out the purposes indicated in this Privacy Policy, or such other purposes as may be permitted or required by the applicable law. Personal Information we collect is maintained at the following Texas locations: Dallas, Richardson and Plano.

Although we have taken measures to help protect our website, computer systems and any Personal Information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.

Some or all of the Personal Information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.

 

Cookies:

AdvoCare collects “cookies.” A “cookie” is a small text file that can be stored on your computer’s hard drive that lets AdvoCare know when and how our pages in our online properties or applications are being viewed, including to analyze trends, administer the online property, track users’ movements, demonstrate how many people are utilizing the online property, and to gather demographic information about our user base. This lets AdvoCare better design a friendlier and productive website. Your browser gives you the option to reject cookies. However, setting your browser to reject cookies generally hinders the browser’s performance and will adversely affect your experience while using our Site.

 

Accessing and Correcting Personal Information:

You may request access to your Personal Information and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information to AdvoCare and would like to have access to it, or if you would like to have it removed or corrected, please contact Customer Service using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain Personal Information in certain circumstances, for example, if it contains Personal Information of other persons, or for legal reasons. In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your Personal Information. We may require you to verify your identity before allowing you to access your Personal Information.

 

Children:

AdvoCare does not sell products and services for purchase by children. If you are under 18 years of age, you may not use the website without the involvement of a parent or guardian. AdvoCare only sells products and services to those who are 18 and older. If a child has provided us with Personal Information, his or her parent or guardian may contact us for the purpose of deleting this information.

 

Notification of Change:

This policy may be revised over time and was last updated on the date listed at the beginning of this Policy. Any changes will be effective immediately upon posting. Please check for information about revisions to our privacy policy. Your continued access to and/or use of the website, or submission of any Personal Information to AdvoCare after any such changes constitutes your acceptance of this Privacy Policy, as revised.

 

Contact Us:

If you have any questions or comments, please contact Customer Service at 1-800-542-4800 or email customerservice@advocare.com. You may also contact our Director of Information Security at 2801 Summit Avenue, Plano, Texas 75074, USA.

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