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Frequently Asked Questions

General

Ingredients and supplement facts can be found on each individual product page. To find AdvoCare® products and particular ingredients, enter the product name you wish to find into the search engine found on the top right of the menu on AdvoCare.com.

Please refer to the AdvoCare® Product Age, Pregnancy and Nursing Indications document to see guidelines for product appropriateness. These guidelines are not intended as a substitute for the recommendation of your healthcare professional.

AdvoCare® policy prohibits marketing or sales to individuals under the age of 18. We strongly recommend that decisions concerning any products that may be given to minors include parental and healthcare provider involvement.

If you are pregnant or nursing, please consult your physician to decide if an AdvoCare product regimen is appropriate for your needs.

Click here for the suggested Pregnancy and Nursing Indications.

These are general guidelines for pregnancy and nursing product appropriateness. They are not intended as a substitute for the recommendation of your health care professional. Consult your physician with any questions.

Many people have had success with the AdvoCare 24-Day JumpStart®. However, there are some products in the system that may not be suitable for every individual. This is why it is very important to check with your healthcare professional before beginning any regimen.

An alternative to 24-Day JumpStart® could include beginning with ProBiotic Restore™ Ultra, and then sequentially adding AdvoCare Fiber, an MNS® system, Catalyst™, OmegaPlex®, ThermoPlus®, Carb-Ease® Plus and Spark® as needed.

For more information, visit the 24-Day JumpStart® page

We recommend discontinuing all thermogenic products (MNS®, ThermoPlus™ and AdvoCare Pre Workout) when using AdvoCare Cleanse. All other AdvoCare® products may be continued but should be taken several hours after consuming AdvoCare® Fiber so that optimal intestinal absorption of nutrients can occur.

The Metabolic Nutrition System (MNS®) is a packaged unit of multinutrient dietary supplements originally named Metabolic Nutrition System. Over time AdvoCare® has shortened the product name to MNS. Both MNS systems provide core nutrition, energy and metabolic support.* It is designed for anyone looking for additional support for appetite control, energy and overall wellness.

MNS Omni and MNS Delta comparison chart

MNS Omni™ and MNS Delta™ can be taken in conjunction with other AdvoCare® products. These products contain botanical ingredients that have an equivalent to caffeine. We encourage users to monitor their caffeine intake while taking MNS.

If consuming fiber in conjunction with MNS Omni or Delta, it is important to consume AdvoCare Fiber at least 2 hours prior or 2 hours after taking OmniBlend or the Multivitamin Softgel to ensure optimal absorption of the nutrients. Fiber can reduce the absorption of oil containing products if taken around the same time.

For more information, visit the MNS page.

A mistaken belief still exists stating the dietary supplement industry is unregulated. A dietary supplement manufacturer is responsible by law for ensuring a supplement is safe before it is marketed. Manufacturers must also ensure product label information is truthful and not misleading.

The Food and Drug Administration (FDA), as part of the Department of Health and Human Services, and the Federal Trade Commission (FTC) share oversight of foods and dietary supplement manufacturers. Products themselves are addressed in a variety of regulations published in the US Code of Federal Regulations.

FDA regulates safety, quality systems, manufacturing processes, recalls and mandatory adverse event reporting. Product related information such as labeling, claims, package inserts and accompanying literature for foods and dietary supplements are also specifically addressed in regulations. These regulations are codified in the US Code of Federal Regulations in a variety of sections relating to Good Manufacturing Practices, labeling, product claims and ingredients.

FTC has primary responsibility for regulating advertising of dietary supplements in forms of media including social media and blogs. Advertisements and personal testimonies for dietary supplements must not make claims without substantiation by scientific evidence and must not be intended to diagnose, treat, cure, or prevent any disease. With the mutual goal of consumer protection, FDA and FTC, in conjunction, ensure combined jurisdiction over these products. Federal agencies in the U.S., Canada and Mexico also coordinate activities with regulatory counterparts around the world.

AdvoCare® product ingredients are selected based on their quality, bioavailability and purity from reputable suppliers that meet AdvoCare’s quality standards. These ingredients used in our products are tested for purity and potency at our contracted manufacturers prior to use. Where possible, botanical extracts are standardized for known active markers to deliver consistent results. The particular forms of vitamins, minerals, amino acids and other nutrients are chosen based upon their bioavailability.

AdvoCare® products are produced in facilities that adhere to Federal cGMP (current Good Manufacturing Practice) guidelines. Quality control and quality assurance programs are part of standard operating procedures at each facility. Caplets, capsules, softgels, drinks, shakes and bars are all made in accordance with very narrow quality control and product specifications. As result of these specifications and control procedures, consistently high quality products batches are released every time.

AdvoCare® bases its formulations on credible scientific research and sound nutritional principles. The Company utilizes established scientific knowledge as the foundation for our formulas while incorporating current research results from scholarly studies conducted around the world. AdvoCare® does not utilize ingredients based on passing popularity. Each formula is designed to be safe and effective when used as directed for its intended purpose.

AdvoCare® has formed a strategic partnership with Informed Choice and Informed Sport to certify the products that carry the logos are banned substance free. AdvoCare® values its relationships with the athletic community. With testing on the rise for performance-enhancing substances, both at the amateur and professional levels, this partnership allows athletes to make informed choices about what they put into their bodies.

Click here for more information.

The United States Pharmacopeia (USP) is a nongovernmental organization whose mission is to promote public health and benefit practitioners and patients. The core USP initiative is disseminating authoritative, state-of-the-art standards to ensure the quality and consistency of prescription and non-prescription drugs, dietary supplements, veterinary drugs and other healthcare products.

USP criteria for disintegration requires that tablets disintegrate within the prescribed time when placed in a liquid medium at the experimental conditions presented. Simply placing tablets in a glass of water and observing disintegration is not a legitimate test, and does not correspond to disintegration of tablets in the stomach. Meeting USP criteria for disintegration is a part of the standard manufacturing requirements and procedures for AdvoCare® products. For more information, please refer to https://www.usp.org/

Those with difficulty swallowing may chew or crush most AdvoCare® caplets. Exceptions include ActoTherm SR, and CraveCheck SR™. Since these caplets are formulated using sustained-release technology, chewing or crushing the caplet interferes with the extended-release mechanism and results in more rapid release of the ingredients. Capsules may be opened and sprinkled on food. The same procedure may be utilized for softgels, although the OmniBlend softgel ingredients may stain surfaces, skin and clothes.

The absorption rate of various nutrients is dependent upon a number of factors, including: individual metabolism; whether the nutrients are taken with food or on an empty stomach; types of foods ingested; supplement disintegration time; amount of physical activity; medical conditions present; medications taken; time of day the nutrients are consumed; form of the nutrient-how many steps are required for it to be broken down to the form that can be used by the body before absorption can occur; or physical form of the product (tablet, caplet, softgel, solution, suspension).

Unlike prescription drugs and over-the-counter (OTC) medications, the U.S. Food and Drug Administration (FDA) doesn’t require vitamin and dietary supplement manufacturers to include an expiration date on the packaging. Companies are responsible for making sure their products are safe.

FDA regulations require that companies utilizing best by dates to have product stability test data to support the shelf life. The agency considers determining a product's shelf life to be part of the manufacturer's responsibility.

Although expired vitamins may not be unsafe, they aren’t as effective as they once were. Most companies, including AdvoCare, have elected to display a “best by” on our product labels to indicate how long it is expected to last unopened before ingredient potency falls below 100 percent of the labeled amount. Another factor in deciding to include Best By dates is to inform consumers of the date up to which they can expect a product to retain desired quality and flavor.

The potency of many food and supplement products gradually decreases over time beginning on the date of manufacture. This degradation process speeds somewhat after packaging has been opened and may accelerate further if the product is exposed to heat, light and/or moisture. Instead of becoming unsafe to ingest, they become less and less potent.

Products should be stored in their original containers in a cool, dry place. If the products have changed markedly in color, consistency, texture or odor dispose of and replace them immediately. For optimum taste and product performance, it is always best to use products before the “Best By” date passes.

If your purchase does not meet your expectations for any reason, you may exchange your items or we will fully refund your money within 30 days of your purchase. Click to view details of the Satisfaction Guarantee.

AdvoCare® has a total satisfaction guarantee. We believe in our products. If they did not meet your expectations for any reason, call our Customer Service team at 1-800-542-4800 within 30 days of purchase. We will make it right. This is our promise.

Health

AdvoCare® does not make medical claims regarding dietary supplements and does not treat medical conditions. Please consult your healthcare provider for advice on using dietary supplements.

Before taking any AdvoCare® products, consult your healthcare professional for advice regarding potential drug-nutrient interactions and dietary supplements that may be appropriate for your use.†

Absorption of pharmaceutical drugs, including but not limited to, high potency, low dose drugs such as oral contraceptives, steroidal hormones (hormone replacement therapy), thyroid medications and anticoagulants, may be influenced by certain dietary ingredients such as fiber and tea. This information is not intended as a substitute for the advice of a physician.

AdvoCare® does not guarantee weight loss associated with the use of its products; however, AdvoCare products can support your journey to make healthy changes to your lifestyle. The following may help you on your health and wellness journey:

  • Track your calories for 14 days. You may be consuming more calories than you realize, which may account for your plateau/weight gain.
  • If you are consuming the same number of calories as you did when you were losing weight, you may need to re-calculate your calorie needs. They may have changed.
  • Increase physical activity length and/or intensity to help increase the deficit between the calories you eat and the calories you burn.
  • Prioritize sleep and stress management. Inadequate sleep and stress can lead to plateau and even weight gain.
  • Drink enough water - Body weight (lbs.) divided by 2 equals the minimum ounces of water you should consume per day.

For more information, check out the 24-Day JumpStart Guide for tips. For additional product suggestions to support your needs and goals, check out the post JumpStart bundles.

Weight Management
If you want to focus on weight management, we suggest starting with the 24-Day JumpStart® to help solidify healthy lifestyle habits. If you have made progress during the 24-Day JumpStart but are still on the journey to achieving your long-term goals and are comfortable incorporating additional supplements to complement your healthy lifestyle choices. The following products, may be right for you:

  • Weight Management- MNS, AdvoCare Slim, Catalyst, and ThermoPlus

Fitness + Cardio/ Muscle + Power
Do you exercise regularly and/or have increased the intensity/duration of your workouts? If your focus is on fitness and building muscle and need additional support for exercise, body composition and/or cardiovascular endurance goals, the following products, may be a great place for you to start:

  • Fitness + Cardio- O2 Gold, AdvoCare Pre Workout, Catalyst, and Nighttime Recovery
  • Muscle + Power- BioFuel, Muscle Strength, BodyLean25 or Post-Workout Recovery and Nighttime Recovery

Wellness
If you’re looking for a routine without thermogenic products that focuses on things like overall wellness and healthy aging, incorporating these wellness products will help you feel your best.* You may want to incorporate the following products into your supplementation regimen:

  • Wellness- Probiotic Restore Ultra, Core, AdvoGreens Greens Powder and AdvoCare Aloe Ease™.

Some of the most common causes of muscle cramps are deficiencies in calcium, magnesium, potassium and sodium as well as general dehydration. Rehydrate and Rehydrate Gel can help replenish electrolytes and provide rehydration in conjunction with plenty of water. Calcium + D3 can address major deficiencies with respect to calcium and magnesium.* For overall excellent core nutrition, CorePlex® may also be helpful.*†

For overall health and wellness, individuals may want to begin with excellent core nutrition in the form of MNS®, CorePlex®, OmegaPlex®, Calcium + D3 and AdvoCare® Core™. These products can be taken throughout the day with meals. Calcium + D3 tablets and OmegaPlex may also be taken at bedtime.

Products that may help support the immune system include ImmunoGuard™, ProBiotic Restore™ Ultra, Probiotic FastMelt®, C-Grams®, AdvoCare® Oasis™, and AdvoCare Cleanse System.*†

AdvoCare does not make medical claims regarding our products and does not treat medical conditions.†

AdvoCare products are not intended to diagnose, treat, cure or prevent any disease - including but not limited to COVID-19.

For overall health and wellness, individuals may want to begin with excellent core nutrition in the form of MNS®, CorePlex®, OmegaPlex® and Calcium + D3. These three products can be taken divided with meals. Calcium + D3 tablets may also be taken at bedtime. Ingredients in these products may have beneficial effects with regard to immune health and function.*

 

Products that may help maintain and support the health of the gastrointestinal system include ProBiotic Restore™ Ultra, Probiotic FastMelt™, AdvoCare Aloe Ease™, Digest-Ease™, and AdvoCare Fiber Drink*.

AdvoCare® does not make medical claims regarding our products and does not treat medical conditions. †

For overall health and wellness, one may want to begin with excellent core nutrition in the form of MNS Omni™, CorePlex®, OmegaPlex® and Calcium + D3.* These three products can be taken divided with meals. Calcium + D3 tablets can also be taken at bedtime. Ingredients in these products have beneficial effects with regard to cardiovascular health and function.*

Arginine Extreme contains L-arginine, an amino acid which is the precursor for nitric oxide, a substance essential for blood vessel relaxation and healthy blood flow.* OmniBlend (found in MNS Omni™) and CardioQ (found in AdvoCare® Core™) have a blend of ingredients designed to help support cellular aging and contains coenzyme Q10.

AdvoCare® does not make medical claims regarding our products and does not treat medical conditions. †

AdvoCare® does not make medical claims regarding our products and does not treat medical conditions. Please consult your healthcare provider for determinations of product suitability. In many cases excellent nutrition, including the proper use of dietary supplements in conjunction with a healthy diet and regular exercise, can greatly enhance general health and wellness.

Occasional stress may be associated with emotional, physical or environmental causes and fatigue is a common characteristic of nutritional deficiencies including various vitamins and minerals. Core nutrition in the form of MNS®, CorePlex®, OmegaPlex® and Calcium + D3 can help fill nutritional gaps and provide the body with nutrients necessary for optimal functioning.*

Omega-3 fatty acids, such as those found in OmegaPlex® and OmniBlend (found in MNS Omni™) may help protect brain and nerve tissues from occasional stress and promote a healthy mood.*

Clear Mood™ contains ingredients which help in managing effects of stress which contributes to a sense of well-being.*

AdvoCare® Oasis™ is also designed to help fight occasional stress.*

For more detailed information regarding AdvoCare® products and ingredients, please visit the product pages.

Healthy weight gain can usually be accomplished by the appropriate combination of balanced diet and nutrition, appropriate dietary supplements and exercise.

For someone in generally good health and having difficulty gaining weight, an individual could consider starting with excellent core nutrition in the form of CorePlex® or CorePlex® with Iron. Other key products that could be taken include OmegaPlex® and Calcium + D3.

These core products support the body's general metabolism as well as muscle development.*

For balanced nutrition which supports muscle development and helps control body fat content, a carbohydrate: protein: fat ratio of 40:30:30 is an excellent target for daily calorie intake. One should avoid products containing high amount of simple sugars and saturated fats, and choose products with complex carbohydrates such as whole grain cereals and high fiber fruits and vegetables.

Meal Replacement Shakes form an excellent base for providing balanced caloric intake. The shakes can be used to replace a meal or as a healthy snack between meals. In order to increase total calories and nutritional content in the shakes, milk can be used in place of water, and fruit can be blended with the Shakes to provide a delicious and highly nutritional drink. This can increase the caloric content of the Shake from 220 calories to 400 to 500 calories.

BodyLean25™ and RTD are excellent sources of highly digestible protein.

Mass Impact® is a great product that promotes muscle mass by aiding in muscle development and supporting muscle performance.*

Not everyone follows the same workout routine or participates in the same activites. That’s why products in the Sports Performance can be taken according to your activity level and fitness goals.

Click here for the suggested Sports Performance timeline.

Ingredients

AdvoCare® products are made in manufacturing facilities according to current Good Manufacturing Practice (cGMP) guidelines. All product formulas are assessed by the AdvoCare Research and Development Department based on sound science and the most current research with input and review by the Scientific & Medical Advisory Board.

AdvoCare® products are not produced at certified gluten-free manufacturing facilities. AdvoCare products are not labeled as gluten free.

AdvoCare® products are not formulated to meet the unique requirements of those on focused diets such as kosher, allergen free, gluten free, vegetarian, vegan or halal. Ingredients to all products are listed on each product page.

Gelatin is a protein product produced by partial hydrolysis of collagen derived from pork and bovine source material. Softgel capsules and hard shell capsules are each made from both pork and beef.

Sucralose is a sweetener made from table sugar (sucrose) by chlorinating it in three positions on the molecule. This provides a substance which is approximately 600 times sweeter than sucrose and is very poorly absorbed. Therefore, the body does not metabolize it for energy, and only a small amount is needed to effectively sweeten a substance.

Sucralose has the closest sweetness profile to sucrose, the “gold standard of sweeteners”. It also has exceedingly good solubility and stability properties, making it an excellent choice among non-nutritive sweeteners.

Sucralose has over a twenty-year history of safe and effective use.* It carries no warning from the Food and Drug Administration (FDA) and is approved by the FDA as well as the World Health Organization Expert Committee on Food Additives. It can be used by pregnant and nursing women since very little is absorbed. Thousands of food and beverage products around the world contain sucralose. Additionally, the scientific consensus of over 200 research articles affirms the safety of sucralose. AdvoCare does not use products that are not demonstrated to be safe and well-studied. AdvoCare does not use any ingredient deemed to be unsafe or harmful based on sound scientific evidence.

Click here for more information on nonnutritive sweeteners.

Reference Daily Intakes (RDIs) are the values for vitamins and minerals established by the Food and Drug Administration to ensure that adequate nutritional needs are met for most healthy individuals in all age groups. These values have been used for many years and are widely recognized. RDIs are based on the Recommended Daily Allowances (RDAs) set by the Food and Nutrition Board, National Research Council, Institute of Medicine, National Academy of Sciences.

Many health experts, including all AdvoCare® Scientific & Medical Advisory Board members, believe that in many cases optimal nutrition provides benefits not available with merely adequate nutrition. For some nutrients, optimal nutrition is achieved at a level above 100% of the RDI.

The Food and Nutrition Board (FNB) also sets tolerable upper intake levels (ULs). According to the FNB, ULs are amounts that are "likely to pose no risk of adverse health effects in almost all individuals in the general population." All AdvoCare® products are formulated with safe nutrient levels well below ULs.

Amounts of some nutrients in excess of the amount required to meet the body's immediate needs, are stored in the body. For this reason, careful attention has been given to the amounts of these nutrients in each AdvoCare® nutritional product.

Other nutrients including water soluble vitamins are safe to consume at levels over 100% of the RDI. Instead of being stored in the body, excess amounts of these nutrients are readily cleared from the body.

The formulations of all AdvoCare products are based on credible scientific research. The formulations are reviewed by the Scientific & Medical Advisory Board to ensure their safety and efficacy.†

Delivery & Returns

AdvoCare® offers Standard, SmartPost, Two-Day and Priority Overnight shipping all via FedEx.

Same Day Delivery available in select DFW zip codes via FedEx shipping.

* Customers receive free shipping for orders of $99 or more before tax, shipping.

* Distributors receive free shipping for orders of $119 or more before tax, shipping.

Standard shipping rates are based on the retail value (before tax, shipping and discount) of your order rather than the weight of your order or where the order is being shipped. The minimum shipping charge for standard delivery is $7.45. Standard shipping delivery times average 1 to 4 days.

Two-Day and Priority Overnight rates are based on the weight of your order and where the order is being shipped. The minimum shipping charge for Two-Day is $8.45.

Orders received by 1 p.m. CT Monday – Friday will typically ship on the same business day. Orders received after 1 p.m. CT typically ship on the following business day. Holidays may delay delivery.

From time to time, order confirmation may be delayed. Contact AdvoCare Customer Service at 1-800-542-4800 if you have not received confirmation on a weekday within 24 hours of placing your order.

AdvoCare can only ship to addresses in countries/territories in which it legally conducts business.

AdvoCare® will ship to Puerto Rico, Guam and the U.S. Virgin Islands, but does not ship to all U.S. territories. Allow at least five business days for delivery.

You can ship AdvoCare® products to U.S. military installations. USPS provides delivery service that typically takes up to 15 days.

AdvoCare® will not ship to P.O. Box addresses within the United States.

Contact AdvoCare® Customer Service at 1-800-542-4800.

Contact AdvoCare® Customer Service at 1-800-542-4800. There is a $15 per box rerouting fee.

Contact AdvoCare® Customer Service at 1-800-542-4800 within 30 days for a correction.

AdvoCare® offers a satisfaction guarantee on all product orders through its website. If you are unsatisfied for whatever reason, you may contact AdvoCare Customer Service at 1-800-542-4800 within 30 days of your order to request a full refund or exchange. For more information, review the return policy and contact Customer Service.

Orders placed through AdvoCare® Independent Distributors must be returned to the Distributor within 30 days from the date of purchase to request a full refund or exchange.

Orders placed through other unauthorized ecommerce sites or individuals are not eligible for AdvoCare’s satisfaction guarantee.

AdvoCare® offers a full inventory buy back, as well as, a refund for the cost of your Distributor Kit for those who no longer want to be Distributors. For more information, review the policy and contact Customer Service at 1-800-542-4800.

Login Issues

You may retrieve your password by selecting 'Sign in' located in the top of the page. From there, you have the option to click on 'Forgot Password?' You will need to enter the email address associated with your account, and an email will be automatically sent

If you are unable to retrieve your password by selecting 'Forgot Password?' online, please contact Customer Service at 1-800-542-4800.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

 

†These suggestions are not intended as a substitute for the advice of a physician. Please seek the advice of a physician or qualified healthcare provider, any questions regarding personal health or medical conditions or beginning any new supplement, exercise, or nutritional program.
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