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Returns & Resignation

Return (Satisfaction Guarantee) and Resignation Policies (US)

Excerpted from the AdvoCare Policies, Procedures and Compensation Plan

CHAPTER 8: RETURNING OR EXCHANGING PRODUCTS

8.1 Return or Exchange Policies for Orders through AdvoCare: Distributors, Preferred Customers, or Registered Retail Customers (Satisfaction Guarantee)

If an AdvoCare Distributor, Preferred Customer, or Registered Retail Customer is not completely satisfied with the Products they purchased from AdvoCare (via AdvoCare website, Will Call, or, AdvoCare Customer Service), they may request a refund or exchange within thirty (30) days from the date of purchase by returning the unused portion of the Product back to AdvoCare. The refund or exchange amount is based upon the price paid at the time of sale, sales tax (if applicable), and shipping costs.* Product refunds are made in the same form of payment as the Product purchase. Product exchanges will be for Product(s) of equal or lesser value of the price paid at the time of sale.

*Refunded shipping costs are calculated as the lesser of 5% retail value of the items returned or $75, but no less than the current standard flat shipping rate.

To be entitled to a refund, the following requirements must be met:

(1) The returned Products must be accompanied by a Returned Merchandise Authorization (RMA) number provided by AdvoCare Customer Service and an inventory list of the Product(s) returned;

(2) The returned Products must appear on the individual’s order history; and

(3) The returned Products must have been purchased within thirty (30) days preceding the date of the return.

Returned Product that does not meet the criteria listed above shall not be eligible for a refund or exchange. All Product returned to AdvoCare shall be retained by AdvoCare, regardless of whether the return meets the criteria for receiving a refund or exchange.

Sales aids and other training materials for purchase from AdvoCare are eligible for a refund if purchased within thirty (30) days preceding the date of the return with record of the purchase reflected in the Distributor’s order history.

8.2 Retail Customer Return Policy for Purchases Direct from a Distributor (Satisfaction Guarantee)

A Retail Customer who purchases directly through a Distributor is entitled to a refund on any Product purchased in the last thirty (30) days. Distributors must refund a Retail Customer's money immediately if asked to do so. After issuing a refund to a Retail Customer, Distributors must return the unused portion of the Product along with a copy of the Retail Sales Receipt and a completed Retail Customer Product Return form in order to receive a replacement for the Product from AdvoCare. Retail Customer Product Return (Satisfaction Guarantee) and Resignation Policies- Excerpted from the AdvoCare Policies, Procedures & Compensation Plan and Preferred Customer Terms and Conditions (US) Effective July 17, 2019 Return forms are available online by logging on to your Distributor Website or in person at the AdvoCare Will Call desk. Distributors must request the replacement Product within thirty (30) days of the refund.

If a Retail Customer calls AdvoCare Customer Service to request a refund for Product sold by a Distributor, AdvoCare will notify the appropriate Distributor. If the Distributor fails to refund the Retail Customer within ten (10) days, then that Distributor is in violation of these Policies.

8.3 Retail Customer’s Right to Cancel a Transaction

A Retail Customer may cancel a transaction, without any penalty or obligation, within THREE (3) BUSINESS DAYS from the date of the Retail Sales Receipt.

If a Retail Customer cancels a transaction, any payments made by the Retail Customer as part of the sale shall be returned within TEN (10) BUSINESS DAYS following receipt by the seller of the cancellation notice.

If a Retail Customer cancels a transaction, he or she must make available to the Distributor at the Retail Customer's residence, any Products delivered to the Retail Customer as part of this sale, in substantially as good condition as when received, or the Retail Customer may comply with the instructions of the Distributor regarding the return shipment of the goods at the Distributor's expense and risk. If the Retail Customer makes the Products available to the Distributor and the Distributor does not pick them up within twenty (20) days of the date of the Notice of Right to Cancel, the Retail Customer may retain or dispose of the goods without any further obligation. If the Retail Customer fails to make the goods available to the Distributor, or if the Retail Customer agrees to return the goods to the Distributor and fails to do so, then the Retail Customer remains liable for the Product.

To cancel a transaction, the Retail Customer must mail or deliver a signed and dated copy of the Retail Receipt or

AdvoCare Policies, Procedures & Compensation Plan (US) – Effective July 17, 2019 P a g e | 13

any other written notice, or send a certified letter, to the Distributor at the address on the front of the Retail Receipt NOT LATER THAN MIDNIGHT OF THE 3RD BUSINESS DAY.

8.4 Exclusions from Return and Exchange Policies

Only Products and sales aids purchased directly from AdvoCare or a Distributor are eligible for a refund or exchange. Products purchased on any non-AdvoCare website are not eligible for a refund from AdvoCare. Sales aids purchased through third parties are excluded from refund by AdvoCare. AdvoCare may refuse to issue a refund if it finds in its sole discretion that any of the conditions in this section have been met.

8.5 Adjustments for Refunds

AdvoCare will adjust compensation or discount level for any return by your or your customers, deducting any amounts owed as a result of the returned Product from any future compensation payable to the Distributor.

Return (Satisfaction Guarantee) and Resignation Policies- Excerpted from the AdvoCare Policies, Procedures & Compensation Plan and Preferred Customer Terms and Conditions (US) Effective July 17, 2019

CHAPTER 13: RESIGNATION OF A DISTRIBUTOR

13.1 Resigning Your Distributorship

A Distributor may resign his or her Distributorship at any time by submitting a signed Resignation Form (available on the Distributor Website or by contacting Customer Service). If a Distributorship has an Applicant and a Co-Applicant, the Resignation Form must be executed by both parties unless one party desires to continue the Distributorship. If only one party (either Applicant or Co-Applicant) wishes to resign, that party needs to submit a Resignation Form to have his or her name removed from the account.

13.2 Refunds Associated with a Resignation or Cancellation

Distributors who choose to resign or otherwise cancel their Distributorship may be entitled to receive a refund for the cost of his or her Distributor Kit, plus shipping and handling*, sales tax (if applicable)** as well as a refund or credit for any unused Products purchased by them from AdvoCare. To be entitled to a refund, the following requirements must be met:

(1) Products must be returned to AdvoCare at the time the Resignation Form or Returned Product Inventory Form is submitted, within thirty (30) days from the time your contract with AdvoCare is terminated or canceled;

(2) Returned Products must be accompanied by a Returned Merchandise Authorization (RMA) number provided by AdvoCare Customer Service and an inventory list of Product(s) returned; and

(3) Returned Products must appear in the order history of the Distributor.

Any Product returned that does not meet the criteria listed above shall not be eligible for a refund. All Product returned to AdvoCare with a resignation or inventory return shall be retained by AdvoCare, regardless of whether the return meets the criteria for receiving a refund.

Unless specifically traceable from the order history, the refund amount is based upon the retail price at the time the Product is repurchased minus the applicable Distributor discount, plus shipping and handling* and sales tax (if applicable).** Product refunds are processed in the same form of payment as the Product purchase. If the credit card used for the purchase is no longer valid, AdvoCare will refund any amount owed through AdvoCare RapidPay. Any funds owed to AdvoCare at the time of resignation will be deducted from any potential refund or compensation.

*Refunded shipping costs are calculated as the lesser of 5% retail value of the items returned or $75, but no less than the current standard flat shipping rate.

**This requirement is not applicable to residents of Maryland, Wyoming, Georgia, Massachusetts and Puerto Rico.

Return (Satisfaction Guarantee) and Resignation Policies- Excerpted from the AdvoCare Policies, Procedures & Compensation Plan and Preferred Customer Terms and Conditions (US) Effective July 17, 2019

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