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Frequently Asked Questions: Shipping and Returns

Q: What are my shipping options from AdvoCare?
A: AdvoCare offers standard, two-day, and priority overnight shipping via FedEx.

Q: How much does it cost to ship?
A: Standard shipping rates are based on the total retail value of your order rather than the weight of your order or where the order is being shipped. The minimum shipping charge for every standard delivery is $7.45.

Retail Value of Order Standard Shipping Rate
$0-$149 (Minimum) $7.45
$149.01-$275 (x .005%) $7.45 - $13.75
$275.01-$500 (x 3.5%) $9.63 - $17.50
$500.01+ (x 2.5%) $12.50 - $75.00 (Maximum)

Two-day and priority overnight rates are based on the weight of your order and where the order is being shipped. The minimum shipping charge for two-day is $8.45 and the minimum shipping charge for priority overnight is $9.45.

Q: When can I expect my package?
A: Standard delivery is guaranteed by FedEx the 4th business day anywhere in the continental U.S. You may get expedited delivery by selecting two-day or priority overnight. Orders received by 1:00 p.m. CT Monday – Friday will typically ship on the same business day. Orders received after 1:00 p.m. CT typically ship on the following business day. Holidays or natural disasters may delay delivery.

Q: Will taxes apply to my order?
A: Taxes are calculated based upon the tax laws of where the order is being shipped. Taxes will be added to the total order value before any discount is applied.

Q: I didn’t get an order confirmation email. What do I do?
A: From time to time, order confirmation may be delayed. Contact AdvoCare Customer Service at 1-800-542-4800 if you have not received confirmation on a weekday within 24 hours of placing your order.

Q: Can I ship products outside of the U.S.?
A: Currently, products may only be shipped within the U.S., certain U.S. territories, and Canada. AdvoCare products are not registered for sale in other countries and therefore may not be shipped internationally.

Q: How long will it take for my product to ship to a U.S. territory?
A: AdvoCare will ship to Puerto Rico, Guam, and the U.S. Virgin Islands, but does not ship to all U.S. territories. Allow at least five business days for delivery.

Q: Can I ship products to a U.S. Army Post Office?
A: You can ship AdvoCare products to U.S. military installations. USPS provides delivery service that typically takes up to 30 days.

Q: Can I ship to my PO Box?
A: AdvoCare will not ship to PO Box addresses.

Q: I never got my shipment. What do I do?
A: Contact AdvoCare Customer Service at 1-800-542-4800.

Q: I provided the wrong address. What do I do?
A: Contact AdvoCare Customer Service at 1-800-542-4800. There is a $14.00 per box rerouting fee.

Q: My shipment was damaged or I was provided with an incorrect order. What do I do?
A: Contact AdvoCare Customer Service at 1-800-542-4800 within 30 days for a correction.

Q: I am not satisfied with my order. What do I do?
A: AdvoCare offers a satisfaction guarantee on all product orders through its website. If you are unsatisfied for whatever reason, you may contact AdvoCare Customer Service at 1-800-542-4800 within 30 days of your order to request a refund or exchange. At that time, you will receive instructions and a unique return merchandise authorization (RMA) number to place on your return package to ship back to AdvoCare. For more information, review the return policy and contact Customer Service.
Orders placed through AdvoCare Independent Distributors must be returned to the Distributor within 30 days from the date of purchase to request a refund or exchange.
Orders placed through other unauthorized ecommerce sites or individuals are not eligible for AdvoCare’s satisfaction guarantee.

Q: I no longer want to be an AdvoCare Independent Distributor. Can I return the products I have on hand for a refund?
A: AdvoCare offers a full inventory buy back for those who no longer want to be Distributors. For more information, review the policy and contact Customer Service at 1-800-542-4800.